As Whatsapp is being more and more widely used in online business, the WhatsApp away message has become an essential tool for enhancing customer experience and improving response efficiency. No matter your business is large or small, setting up a WhatsApp away message ensures that customers receive instant auto-reply even when you're unavailable in different time zones with customers, boosting satisfaction and preventing missed opportunities.
How to Set Up Whatsapp Away Message in Whatsapp Business App?
1. Open WhatsApp Business on your phone.
2. Tap the three-dot menu (top-right corner) and select Business tools.
3. Tap Away message under the “Messaging” section.
4. Toggle "Send away message" to ON.
5.Tap Away message to customize the response you want to send automatically.Under Schedule, choose when to send the auto-reply:
- Always send – Sends the message 24/7.
- Custom schedule – Sends during specific hours.
- Outside business hours – Sends only when your business is closed (based on your set business hours).
6.Under Recipients, choose who will receive the away message:
- Everyone – All incoming messages.
- Everyone not in your contacts – Only unknown contacts.
- Specific contacts – Choose selected customers.
Tap Save to activate the feature.
Once set up, your WhatsApp away message will automatically respond to messages when you're unavailable, ensuring better customer engagement even across different time zones or you are too busy to serve customer by yourself.
How to Set Up Advanced Whatsapp Away Message With SCRM Tool?
Although using the WhatsApp Business App to set up a WhatsApp away message enables timely responses to customer messages, it can only send the same reply and cannot automatically provide solutions based on customer's requested needs.
If you would like to set up smarter and advanced Whatsapp away message, you can use some Whatsapp SCRM tool like WADesk to help. WADesk can set up WhatsApp away messages that respond with different content based on keywords sent by customer, allowing it to identify customer needs from incoming messages and automatically reply with relevant information. Furthermore, in whatsapp away message of WADesk, you can add attachments such as images, videos, and documents to help customers better understand your products or services. Additionally, you can use placeholders to insert the customer's name into the reply, making the interaction feel like a real customer service experience.
Whatsapp Away Message by AI
AI customer service systems are the future trend of SCRM. WADesk has integrated the official ChatGPT API to help users provide better WhatsApp auto-reply for their customers.
AI-driven WhatsApp away message can generate short or detailed, warm or professional auto reply based on settings, taking the customer experience to a higher level.
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