Service Agreement

Last updated: 30 May 2025

Please read these terms and conditions carefully before using our Services.

This Agreement applies to Customer's acquisition and use of our Services; if Customer registers for a free trial of our Services, the applicable terms of this Agreement will also apply to the free trial.

By accepting this Agreement, or by clicking a box indicating Customer's acceptance, or by executing an Order that references this Agreement, or by accessing and using the Services (or allowing Users to access and use the Services), Customer agrees to the terms and conditions of this Agreement, as amended or modified from time to time. Customer acknowledges that WADesk may amend or modify this Agreement at any time, and that Customer or any User's continued use of the Services after the effective date of such amendments or modifications shall constitute acceptance of this Agreement as amended and/or modified.

This Agreement is between Customer and WADesk and shall take effect on the date Customer accepts this Agreement and signs the Order.

1. Definitions

WADesk Service: refers to the WADesk client product service provided by Party B, which shall be subject to the provisions of this Agreement between the two parties.

2. Party A's Rights and Obligations

2.1 Party A has the right to supervise Party B's services and Party A's products or Party A's brand logos used by Party B during the service process, including but not limited to: the scope of use of intellectual property rights, the integrity of software copyrights and the legal use of trademark rights.

2.2 Party A should use this product in accordance with the laws and regulations of the country where it is located and the policies of the WhatsApp platform. Otherwise, any disputes, claims and disputes caused have nothing to do with Party B, and Party A shall bear the relevant legal responsibilities.

2.3 For specific terms, please refer to the "WADesk Terms of Service" and "WADesk Privacy Policy".

3. Party B's Rights and Obligations

3.1 Party B guarantees the legality and transparency of the service and provides Party A with complete, correct and timely software services.

3.2 In order to ensure the stability of the software system, Party B is obliged to maintain and manage the software system provided by itself to prevent failures in its own system. After Party A notifies Party B of the failure, Party B is obliged to respond within 24 hours and ensure that the failure is handled in a timely manner. If Party A is unable to use the software normally due to Party B's own fault, Party A shall be compensated by extending the software use rights of the same period.

4. Liability for Breach of Contract

Except as otherwise agreed in this Agreement, if one party (the non-breaching party) declares that the other party (the breaching party) has violated the provisions of this Agreement and its annexes, and the breaching party fails to correct its breach within ten working days from the date of receipt of the written notice from the non-breaching party requesting it to correct its breach of contract, the non-breaching party may stop paying the unpaid fees or stop providing services. If the non-breaching party believes that the aforementioned measures are still insufficient to compensate for its losses or has reasonable grounds to believe that the damage caused by the breach of contract will continue to occur, the non-breaching party may immediately request to terminate this Agreement and require the breaching party to bear liability for compensation for the losses caused to the non-breaching party by the breach of contract.

5. Others

5.1 Without the express written consent of the other party, neither party shall directly or indirectly or in other ways transfer all or part of its rights or obligations under this Agreement. Any transfer or proposed transfer of this Agreement or the rights granted by this Agreement without the written consent of the other party shall be an invalid transfer.

5.2 Any disputes between the two parties during the performance of this Agreement shall be resolved through friendly negotiation. If the negotiation fails, either party shall have the right to file a lawsuit with the People's Court with jurisdiction over the location of Party B.

5.3 This Agreement shall take effect from the date of signing or stamping by both parties; this Agreement shall be made in duplicate, one copy for each party, and both have equal legal effect.

5.4 For other relevant terms, please refer to the "WADesk Terms of Service".

Developer: Wuhan Wapu Technology Co., Ltd.

Customer Service Email: [email protected]

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