Finding Customers on WhatsApp: Tips for Precision Customer Targeting and Boosting Conversion Rates

WhatsApp is widely used by foreign trade professionals in the cross-border e-commerce sector as an instant messaging application. With this app, users can easily connect with others without needing to acquire the other person's identity information or add them as friends in advance. The app supports various communication methods such as text, voice, images, and videos, without users having to worry about international long-distance communication costs.

Therefore, foreign trade professionals can conduct business more easily using WhatsApp, efficiently attracting customers and monetizing their efforts. But how can foreign trade individuals utilize WhatsApp for lead generation and customer expansion?

Traditional Customer Acquisition vs. WhatsApp Lead Generation

Traditional Customer Acquisition

• High Cost：Traditional methods require significant investment in manpower, material resources, and finances. For example, attending trade shows involves renting booths, printing promotional materials, and covering travel expenses for personnel, which can be burdensome for small foreign trade companies.
• Poor Effectiveness：As market competition intensifies, the effectiveness of traditional acquisition methods has declined, especially the impact of advertisements. Moreover, due to the large number of participants in events like trade shows, it is challenging for companies to precisely target potential customers, affecting acquisition results.
• Limited Scope：Traditional methods often only acquire customers within a specific range, such as during trade shows or advertisement periods, offering little help in sustained customer acquisition and brand building.
• Lack of Interactivity：Traditional methods struggle to interact with customers, which is detrimental to building trust and improving customer satisfaction.
• Given these limitations, companies should focus more on internet-era acquisition methods, such as search engine optimization, social media, and e-commerce platforms, which are more targeted and effective.

WhatsApp Lead Generation

• Direct Communication：WhatsApp allows for direct and swift communication with customers, helping to build closer relationships and trust.
• Higher Response Rates：WhatsApp notifications are more efficient than emails and SMS, making customers more likely to respond immediately.
• Improved User Experience：Personalized treatment of customers through WhatsApp can enhance the user experience, attracting more customers and improving retention.
• Lower Costs：Compared to traditional advertising and marketing methods, WhatsApp is more cost-effective, helping businesses save while increasing sales.

In summary, lead generation through WhatsApp can help businesses establish closer ties with potential customers, increase response rates and sales, and offer better user experiences at lower costs.

Finding Customers Through WADesk

WADesk is designed for businesses and sales professionals to communicate more efficiently with customers. This tool automates repetitive tasks such as sending messages, replying, and organizing customer data.

Lead Mining

Daily, foreign trade professionals receive numerous friend requests. WADesk's lead mining feature uses AI to search Google Maps for registered businesses, extracting their information, including phone numbers, emails, websites, and addresses, for lead generation and expansion.

Unlimited Broadcasting

Supports importing contacts from Excel for unlimited broadcasting, including texts, images, videos, and scheduled messages, for efficiency and convenience.

Automatic Translation

For handling uncommon queries, the tool offers automatic translation, significantly enhancing communication efficiency.

Multiple WhatsApp Accounts

Managing multiple WhatsApp accounts can be cumbersome. This software allows for simultaneous login to multiple accounts for easy switching.

Auto-Reply and Quick Responses

These features save typing time, improving communication efficiency.

Customer Information Management

Supports setting basic information for each contact, such as notes, phone numbers, addresses, birthdays, and company details, as well as sales information like stages and social media sources. Tagging customers facilitates personalized follow-ups and management.

To learn more about WhatsApp & WADesk, contact customer service via WhatsApp group QR code or click the link https://chat.whatsapp.com/FFOfl2rXNAvKY1BXAy5Gsz