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A leading manpower agency in the Singapore market, building a large-scale sales system

This is a company focused on overseas labor dispatch services, with key markets in Singapore. It aims to provide local employers with workers from Malaysia and Singapore. The company has 960 employees, with a large organization and mature business system.
The sales team has around 300 people, with over 30 per team, split between employer development and worker recruitment. The team focuses on sales growth and client expansion, communicating frequently via WhatsApp, phone, and email.

Before using WADesk, they faced these challenges

Inefficient repetition, frequent account bans, and unoptimized sales processes

Manual mass messaging is time-consuming and hard to manage

Each employee needs to manually follow up with over 100 customers daily. Sending efficiency is low and message formats vary, resulting in wasted time on repetitive work. Managers can’t accurately track workload, task allocation is unclear, and overall operational efficiency is limited.

Frequent bans disrupt the sales chain

WhatsApp accounts often get banned due to frequent group messaging, sensitive keywords, or abnormal behavior flagged by the platform. Once banned, accounts can no longer follow up with customers, leading to communication breakdowns, customer loss, and serious disruptions in the sales process.

Duplicate follow-ups increase management difficulty

Multiple employees using different accounts to contact the same customer cause scattered customer data and duplicate interactions. This impacts customer experience and wastes internal resources. Teams struggle to form a unified customer engagement view.

Long communication chains make conversions hard to track

From initial contact to cooperation, customers must go through multiple steps such as number verification, onboarding, and follow-ups. Any delay or drop-off at any point may result in lost leads and customers, making it difficult to trace conversion sources and outcomes.

Features They Use Most Often

Business Results After Using WADesk

It’s not that we can’t do it, but repetitive tasks took away time meant for growth.
WADesk helped us shift from “manual labor” to “system-driven.”

Mass messaging efficiency increased by 100%+

With automated mass messaging, time-consuming manual work is replaced. Daily customer reach per employee grows from 40–50 to over 100, rapidly expanding outreach and improving conversion efficiency.

Centralized Management of Multiple Accounts

With a unified team management dashboard, multiple WhatsApp accounts are centrally managed. Sales progress becomes clear, redundant follow-ups are avoided, and collaboration and customer experience are improved.

Significantly Lower Ban Rate

Smart number warming helps new accounts gain trust quickly and keeps old accounts active, improving overall account health. Long-term use reduces the risk of bans, ensures account security, and keeps business communication uninterrupted.

Full-Funnel Features for Integrated Sales Management

Lead mining tools help efficiently acquire prospects, while number verification filters out invalid WhatsApp accounts. High-value leads are accurately targeted, followed by one-click mass messaging and smart chat tools for smooth conversion and faster deal-making.

Customer Testimonials

We waited until we could do it well. Then we started! Not just copying others.

With WADesk, higher efficiency, no more stress. We used to manually mass message every day—it was time-consuming and hard to track. After using WADesk, task assignments became clearer, efficiency doubled, and the risk of account bans dropped significantly.

Vivian

WADesk’s after-sales support really reassured me. Any questions raised in the group were quickly addressed. There was basically nothing they couldn’t solve. Our team got up to speed in less than a week.

Amelia

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