Service Agreement
Last updated: 30 May 2025
Please read these terms and conditions carefully before using our Services.
This Agreement applies to Customer's acquisition and use of our Services; if Customer registers for a free trial of our Services, the applicable terms of this Agreement will also apply to the free trial.
By accepting this Agreement, or by clicking a box indicating Customer's acceptance, or by executing an Order that references this Agreement, or by accessing and using the Services (or allowing Users to access and use the Services), Customer agrees to the terms and conditions of this Agreement, as amended or modified from time to time. Customer acknowledges that WADesk may amend or modify this Agreement at any time, and that Customer or any User's continued use of the Services after the effective date of such amendments or modifications shall constitute acceptance of this Agreement as amended and/or modified.
This Agreement is between Customer and WADesk and shall take effect on the date Customer accepts this Agreement and signs the Order.
1. Definitions
WADesk Service: refers to the WADesk client product service provided by Party B, which shall be subject to the provisions of this Agreement between the two parties.
2. Party A's Rights and Obligations
2.1 Party A has the right to supervise Party B's services and Party A's products or Party A's brand logos used by Party B during the service process, including but not limited to: the scope of use of intellectual property rights, the integrity of software copyrights and the legal use of trademark rights.
2.2 Party A should use this product in accordance with the laws and regulations of the country where it is located and the policies of the WhatsApp platform. Otherwise, any disputes, claims and disputes caused have nothing to do with Party B, and Party A shall bear the relevant legal responsibilities.
2.3 For specific terms, please refer to the "WADesk Terms of Service" and "WADesk Privacy Policy".
3. Party B's Rights and Obligations
3.1 Party B guarantees the legality and transparency of the service and provides Party A with complete, correct and timely software services.
3.2 In order to ensure the stability of the software system, Party B is obliged to maintain and manage the software system provided by itself to prevent failures in its own system. After Party A notifies Party B of the failure, Party B is obliged to respond within 24 hours and ensure that the failure is handled in a timely manner. If Party A is unable to use the software normally due to Party B's own fault, Party A shall be compensated by extending the software use rights of the same period.
4. Liability for Breach of Contract
Except as otherwise agreed in this Agreement, if one party (the non-breaching party) declares that the other party (the breaching party) has violated the provisions of this Agreement and its annexes, and the breaching party fails to correct its breach within ten working days from the date of receipt of the written notice from the non-breaching party requesting it to correct its breach of contract, the non-breaching party may stop paying the unpaid fees or stop providing services. If the non-breaching party believes that the aforementioned measures are still insufficient to compensate for its losses or has reasonable grounds to believe that the damage caused by the breach of contract will continue to occur, the non-breaching party may immediately request to terminate this Agreement and require the breaching party to bear liability for compensation for the losses caused to the non-breaching party by the breach of contract.
5. Others
5.1 Without the express written consent of the other party, neither party shall directly or indirectly or in other ways transfer all or part of its rights or obligations under this Agreement. Any transfer or proposed transfer of this Agreement or the rights granted by this Agreement without the written consent of the other party shall be an invalid transfer.
5.2 Any disputes between the two parties during the performance of this Agreement shall be resolved through friendly negotiation. If the negotiation fails, either party shall have the right to file a lawsuit with the People's Court with jurisdiction over the location of Party B.
5.3 This Agreement shall take effect from the date of signing or stamping by both parties; this Agreement shall be made in duplicate, one copy for each party, and both have equal legal effect.
5.4 For other relevant terms, please refer to the "WADesk Terms of Service".
服务协议
更新时间：2025年5月30日
在使用我们的服务之前，请仔细阅读这些条款和条件。
本协议适用于客户获取和使用我们的服务；如果客户注册免费试用我们的服务，本协议的适用条款也将适用于免费试用。
通过接受本协议，或者通过点击表示客户接受的方框，或者通过执行引用本协议的订单，或者通过访问和使用服务（或者允许用户访问和使用服务），客户同意本协议的条款和条件，以及不时的修订或修改。客户承认，WADesk可随时对本协议进行修订或修改，且客户或任何用户在此类修订或修改生效日期后继续使用本服务，即表示接受经修订和/或修改的本协议。
本协议在客户和WADesk之间有效，自客户接受本协议并签署订单之日起生效。
一、定义
WADesk服务：是指乙方提供WADesk客户端产品服务，具体以双方本协议所规定为准。
二、甲方权利和义务
2.1 甲方有权对乙方的服务进行监督，有权对乙方在服务过程中使用到的甲方拥有知识产权的产品或甲方品牌标识进行监督，包括但不限于：知识产权的使用范围、软件版权的完整性和商标权的合法使用等。
2.2 甲方应在符合所在国家法律法规以及WhatsApp平台政策的前提下使用本产品，否则任何引起之争议、诉求、纠纷均与乙方无关，且应由甲方自行承担相关法律责任。
2.3 具体条款可见《WADesk服务条款》和《WADesk隐私政策》。
三、乙方权利和义务
3.1 乙方保证服务的合法性、透明性，为甲方提供完整、正确、及时的软件服务。
3.2 为了保证软件系统的稳定，乙方有义务维护与管理自己提供的软件系统，防止自身系统出现故障。甲方向乙方提出故障通知后，乙方有义务在24小时内给予响应，并保证故障及时处理。由于乙方自身故障原因造成甲方在无法正常使用时，应以甲方同等周期的软件使用权限的延期作为补偿。
四、违约责任
除本协议另有约定外，若一方（非违约方）声明另一方（违约方）违反本协议及其附件条款之约定，而违约方未能在收到非违约方要求其纠正违约行为的书面通知之日起十个工作日内纠正其违约行为，则非违约方可停止支付未付费用或停止提供服务，如非违约方认为前述措施仍不足弥补其损失或有合理理由认为违约行为造成的损害将会持续发生，非违约方可立即要求解除本协议，并要求违约方就违约行为给非违约方造成的损失承担赔偿责任。
五、其它
5.1 未经另一方明确书面同意，任何一方均不得直接或间接或者以其他方式转让其在本协议项下的全部或部分权利或义务。未经另一方书面同意的任何转让或拟转让本协议或本协议授予的权利均为无效的转让。
5.2 双方在履行本协议过程中产生纠纷的，应友好协商解决，协商不成的，任何一方有权向乙方所在地有管辖权的人民法院提起诉讼。
5.3 本协议自双方签字或盖章之日起生效；本协议一式两份，双方各执一份，均具有同等法律效力。
5.4 其他相关条款见《WADesk服务条款》。